FAQ

Updates clothing, Goosebery fashion products can be returned as long as the products are unused with price tags & labels intact. The original packaging will also need to be preserved. Please note that accessories such as belts, socks, facemask, wallets, Boxers or any other products as mentioned in the product listings cannot be exchanged or returned.

Products purchased on www.goosebery.com can be returned within 15 days of receiving the order. Please send an email to help@goosebery.com quoting your order number and the item which you want to return.

Yes. In your order, you can select the item(s) to be returned.

The product(s) will need to be unused with price tags & labels intact and original packaging. We regret to inform you that products without original tags will not be accepted. Please include a copy of your order invoice in the return package.

Once you have submitted your returns request, our logistics partner will get in touch with you with regard to the date & time of pick-up. We arrange for pick-up from most of our customer locations. In case we can’t pick up the item from your location, you can ship it to our warehouse. We will reimburse the shipping charges against the original receipt. In case of product return, return pickup and shipping will be free, but the initial shipping cost is non-refundable.

We work to provide you with an easy and hassle-free online shopping experience. Once your returned garment passes a Quality Check (QC), your refund would be initiated with the bank. The amount would reflect in your account usually in 10-15 working days.

We offer 1. Bank Transfer: For payments made through credit cards, debit cards, and net banking, courier and bank charges will be deducted and then the amount will be credited to your account.

You can choose the mode of refund in the return request form.

Orders once placed cannot be cancelled. However if you are not happy with the product then you can return the product back to us based on the return policy as mentioned.

Call +91 85903 60055 (9.00 A.M to 5.00 P.M) and get a Support in a couple of rings or email us at help@goosebery.com

Free Shipping All over India above Rs.499 and rest of the world Rs.4999

Once your order has been shipped, you will receive a notification along with the airway bill number for the courier package. You can track the status of your order by accessing the courier’s website.

All Domestic orders are shipped between 5 to 7 working days from the date of order.

All International orders are shipped between 10 to 15 working days from the date of order.

Our Warehouse is lightening fast at fulfilling orders -- which can make it a bit tricky to cancel or modify an order before it completes. The window to make changes to an order is anywhere between 30 minutes and roughly 3 hours, which is the time it takes to put together your order and slap a Courier label on it. A phone call is best when handling time sensitive matters, so give us a ring at +91 85903 60055.

We ship all over the world except for pin codes which are not accessible by courier companies.

Do I have to bear any other costs?All the orders for deliveries in India will not be subject to any other costs. For International orders the taxes and duties levied by the importing country will be borne by the customer. We provide free shipping for all Domestic orders.

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