Shipping, Delivery & Return Related FAQ's

Which products can I return?

Goosebery fashion products can be returned as long as the products are unused with price tags & labels intact. The original packaging will also need to be preserved. Please note that accessories such as belts, socks, facemask, wallets, Boxers or any other products as mentioned in the product listings cannot be exchanged or returned.

How do I return a product?

Products purchased on www.goosebery.com can be returned within 14 days of receiving the order. Please send an email to help@goosebery.com quoting your order number and the item which you want to return.

Can I return partial order?

Yes. In your order, you can select the item(s) to be returned.

In what condition must the package be in case of a return?

The product(s) will need to be unused with price tags & labels intact and original packaging. We regret to inform you that products without original tags will not be accepted. Please include a copy of your order invoice in the return package.

What is the pick-up process? Why have I been asked to ship the item?

Once you have submitted your returns request, our logistics partner will get in touch with you with regard to the date & time of pick-up. We arrange for pick-up from most of our customer locations. In case we can’t pick up the item from your location, you can ship it to our warehouse. We will reimburse the shipping charges against the original receipt. In case of product return, return pickup and shipping will be free, but the initial shipping cost is non-refundable.

When are refunds provided?

We work to provide you with an easy and hassle-free online shopping experience. Once your returned garment passes a Quality Check (QC), your refund would be initiated with the bank. The amount would reflect in your account usually in 10-15 working days.

What are the modes of refund?

We offer 1. Bank Transfer: For payments made through credit cards, debit cards, and net banking, courier and bank charges will be deducted and then the amount will be credited to your account.

You can choose the mode of refund in the return request form.

What is the cancellation policy?

Orders once placed cannot be cancelled. However if you are not happy with the product then you can return the product back to us based on the return policy as mentioned.

How do I contact you?

Call +91 85903 60055 (9.00 A.M to 5.00 P.M) and get support in a couple of rings or email us at help@goosebery.com.

What are the shipping charges?

Free Shipping All over India above Rs.499 and rest of the world $150.

How do I track my order?

Once your order has been shipped, you will receive a notification along with the airway bill number for the courier package. You can track the status of your order by accessing the courier’s website.

How fast is your shipping?

All Domestic orders are shipped between 5 to 7 working days from the date of order.

All International orders are shipped between 10 to 15 working days from the date of order.

Do you ship internationally?

We ship all over the world except for pin codes which are not accessible by courier companies.

Do I have to bear any other costs?All the orders for deliveries in India will not be subject to any other costs. For International orders the taxes and duties levied by the importing country will be borne by the customer. We provide free shipping for all Domestic orders.

Store Related FAQ's

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all the information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via UPI, Credit Cards, Debit Cards, Buy Now Pay Later Apps, Netbanking & certain Wallets.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it. To cancel order before it's shipped make sure to contact our support team at the earliest.

I have a discount code, how can I use it?

You can simply enter your discount code on checkout page. You'll see a section to enter you coupon code. Once applied successfully the price of your order will update.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the item is reflected as “Temporarily Unavailable”.